Terms of service

Asia Smarthome Corporation, trading as ASHCo

Effective date: July 22, 2026

About these terms

This website and online store are operated by Asia Smarthome Corporation, trading as ASHCo (“ASHCo,” “we,” “us,” or “our”). These Terms of Service, together with the policies displayed on our store, govern access to the website and purchases made through it.

By accessing the website or submitting an order, you agree to these terms. If a provision conflicts with a mandatory right under Philippine law, the mandatory right prevails and the remaining provisions continue to apply.

Eligibility and permitted use

You must have legal capacity to enter into a contract or act with the authority of the person or entity for whom you place an order. You may not misuse the website, attempt unauthorized access, introduce malicious code, scrape content at scale, interfere with checkout, or use the website for unlawful or fraudulent activity.

Product information and availability

We take reasonable care to present product descriptions, dimensions, materials, finishes, colors, photographs, care instructions, and availability accurately. Images are illustrative. Color, grain, veining, texture, stitching, handcrafted details, and other natural or production variations may occur and are not necessarily defects. Screen settings and lighting may affect appearance.

Dimensions are approximate unless expressly stated otherwise. Customers are responsible for checking room and access measurements before ordering. Product availability, production schedules, and fulfillment estimates may change. An item appearing on the website does not guarantee immediate availability. We will disclose material availability information and the applicable estimated fulfillment window before final order confirmation.

Prices, taxes, freight, and quotation acceptance

Product prices are stated in Philippine pesos. Unless expressly stated, product prices do not include shipping, delivery, assembly, installation, storage, permits, or special-handling charges.

Because furniture freight depends on destination, weight, dimensions, order composition, access conditions, and required services, the delivery charge is individually quoted. The product page, cart, checkout, or order acknowledgment must clearly state when freight is excluded and will be quoted separately.

An order is not final until we confirm the product, price, estimated fulfillment window, delivery scope, and all material charges; you accept the final quotation in writing or through an enabled checkout flow; and required payment clears.

If the store captures product payment before the freight quote is accepted, you may reject the freight quote and receive a full refund of the captured product payment without a cancellation fee, unless you separately authorized production or procurement to begin under clear written cancellation terms.

Order verification and acceptance

We may verify customer, payment, delivery, and fraud-prevention information. We may reject or cancel an order for a genuine pricing or listing error, failed or reversed payment, suspected fraud, unlawful activity, inability to fulfill, safety concerns, or materially incorrect customer information. We will explain the reason where lawful and refund amounts properly due.

Cancellations and customer remedies

Cancellation, return, exchange, refund, and warranty requests are governed by the relevant policy displayed on our store and applicable Philippine law. Nothing in these terms limits remedies for defective, damaged, incorrect, nonconforming, or legally unwarranted goods.

Intellectual property

Website text, graphics, photographs, product presentations, logos, layout, and other content are owned by or licensed to Asia Smarthome Corporation unless stated otherwise. You may view and use the website for personal shopping purposes. No commercial copying, republication, distribution, modification, or exploitation is permitted without prior written authorization, subject to lawful exceptions.

Third-party services

Shopify, payment processors, couriers, installers, analytics providers, and other service providers may support the website and order fulfillment. Their separate terms may apply to services they independently provide. Nothing in this clause removes ASHCo’s responsibility for obligations imposed on it by law.

Website availability and liability

We do not promise uninterrupted or error-free website operation. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed.

Nothing in these terms excludes liability or remedies that cannot be excluded under Philippine law, including liability arising from fraud, willful misconduct, gross negligence, defective goods, breach of warranty, or infringement of mandatory consumer rights.

Complaints and dispute resolution

Send complaints to hello@asiasmarthome.ph or business@asiasmarthome.ph with your order number, contact details, the issue, and supporting records. We will acknowledge and work to resolve complaints through an accessible internal process. Under the Internet Transactions Act, the internal redress mechanism is considered exhausted if a complaint remains unresolved after seven (7) calendar days from filing.

You may then pursue available remedies through the Department of Trade and Industry, another competent agency, alternative dispute resolution, or the courts. These terms are governed by Philippine law. Nothing here restricts a consumer’s right to file in a venue permitted by law.

Changes

We may update these terms prospectively for legal, operational, or service changes. The version in effect when an order is finally confirmed generally governs that order, unless a later change is required by law or is more favorable to the customer and agreed by the parties.