Terms of service

Asia Smarthome Corporation, trading as ASHCo

Effective date:  Sept 4, 2026

About these terms

These Terms of Service (“Terms”) govern your access to and use of the ASHCo website and online store, including purchases of furniture and related goods and services through the website.

The website and online store are operated by Asia Smarthome Corporation, trading as ASHCo (“ASHCo,” “we,” “us,” or “our”).

These Terms, together with the product information, quotation, order acknowledgment, delivery terms, warranty terms, privacy policy, and other policies displayed on the website or supplied to you, form the agreement between you and ASHCo for the relevant transaction.

By using the website, submitting an order, accepting a quotation, or completing an enabled checkout process, you confirm that you have read and agreed to these Terms. If a provision of these Terms conflicts with a mandatory right or protection under Philippine law, the mandatory law will prevail, and the remaining provisions will continue in effect.

Eligibility and permitted use

You may use the website and purchase products only if you have the legal capacity to enter into a contract under Philippine law or are acting with the authority of the person or entity for whom you place the order.

You must not:

  • use the website for an unlawful, fraudulent, or unauthorized purpose;

  • submit false, misleading, or incomplete information;

  • interfere with the website, checkout process, or security features;

  • attempt to gain unauthorized access to any system, account, or data;

  • upload or introduce malicious code, viruses, or other harmful material;

  • scrape, copy, or extract website content at scale without our written permission; or

  • use another person’s payment details, account, or identity without authorization.

We may suspend or restrict access to the website when reasonably necessary to protect the website, our customers, our service providers, or our legal rights.

Product information and availability

We take reasonable care to make product descriptions, dimensions, materials, finishes, colors, photographs, care instructions, and availability information accurate and current.

Furniture may have natural or production-related variations in color, grain, veining, texture, stitching, wood character, fabric, leather, stone, finish, and handcrafted details. These variations are not necessarily defects and may be inherent in the materials or manufacturing process.

Product photographs are for illustration. Actual appearance may vary because of lighting, photography, display settings, batch variations, and the characteristics of the materials used.

Unless expressly stated otherwise, dimensions are approximate. You are responsible for checking the product dimensions, doorway and elevator clearances, stairways, corridors, turning areas, ceiling heights, and other access conditions before ordering. 

If a product is made to order, customized, imported, or subject to special procurement, the applicable specifications and limitations will be stated in the quotation, order acknowledgment, or other written confirmation.

Availability and Fulfillment Estimates

An item displayed on the website does not necessarily mean that it is immediately available for delivery.

Availability, production schedules, importation, and fulfillment estimates may change because of supplier availability, manufacturing requirements, shipping conditions, customs procedures, events beyond our reasonable control, or other operational circumstances.

Before final order confirmation, we will disclose material availability information and the applicable estimated fulfillment window, when reasonably available. An estimated date or period is not a guaranteed delivery date unless expressly identified in writing as guaranteed.

Prices, taxes, freight, and quotation acceptance

Prices are stated in Philippine pesos. 

Unless expressly stated otherwise, product prices do not include:

  • shipping or freight;

  • delivery and carrying charges;

  • assembly or installation;

  • storage;

  • permits or building-related charges;

  • special handling;

  • crating or uncrating;

  • hoisting or specialized equipment; or

  • charges arising from unusual access conditions.

 

Because furniture delivery charges depend on the destination, weight, dimensions, order composition, access conditions, and services requested, freight and related charges may be quoted separately.

The product page, cart, checkout page, quotation, or order acknowledgment will identify when freight or other charges are excluded and will be quoted separately.

Displayed prices may be corrected if they contain a genuine typographical, technical, or listing error. We will inform you before final order confirmation or, if an error is discovered afterward, provide the available lawful options, which may include cancellation and refund.

Quotations and Order Confirmation

A quotation or product display is not, by itself, an acceptance of an order or a guarantee that the product is available at the displayed price.

Unless otherwise stated, an order becomes binding only when:

  • ASHCo confirms the product, price, specifications, estimated fulfillment window, delivery scope, and material charges;

  • you accept the final quotation or order details in writing or through an enabled checkout process; and

  • any required payment has cleared or has otherwise been successfully authorized.

If ASHCo receives product payment before a separately quoted freight or delivery charge is accepted, you may reject that freight or delivery charge and request a refund of the product payment captured for the transaction, without a cancellation fee, unless you separately and clearly authorized production, customization, procurement, or other non-reversible work under written cancellation terms.

For customized, made-to-order, or specially procured items, the quotation or order confirmation may contain additional payment, cancellation, production, delivery, and acceptance terms. Those terms will apply only if clearly disclosed and accepted.

Payment

You agree to provide complete and accurate billing, contact, and payment information.

Payment methods, deposits, installment arrangements, balance payments, and payment deadlines will be stated at checkout, in the quotation, or in the order acknowledgment.

An order may be placed on hold, suspended, or cancelled if payment is declined, reversed, disputed without valid basis, or not received when due, subject to applicable law and any refund properly due.

We may use third-party payment processors. Their payment-processing terms and privacy practices may also apply to the payment transaction. 

Order Verification, Rejection, and Cancellation by ASHCo

We may verify customer, payment, delivery, and fraud-prevention information before accepting or fulfilling an order.

Subject to applicable law, we may reject, suspend, or cancel an order for a genuine:

  • pricing, product, or listing error;

  • payment failure, reversal, or unauthorized transaction;

  • suspected fraud or unlawful activity;

  • material inaccuracy in customer or delivery information;

  • inability to fulfill the order;

  • product safety or compliance concern; or

  • failure to satisfy an agreed payment or order condition.

We will provide an explanation when reasonably possible and lawful. Amounts properly refundable to you will be refunded through the applicable payment method or another agreed method.

Delivery, Access, and Acceptance

You must provide accurate delivery details and disclose relevant access conditions before delivery, including building restrictions, delivery schedules, parking limitations, stairs, narrow passages, elevators, loading areas, and other conditions that may affect delivery.

You are responsible for obtaining any required building, condominium, subdivision, landlord, or governmental approval, unless ASHCo expressly agrees in writing to obtain it.

Additional charges or rescheduling may apply when delivery cannot reasonably proceed because of inaccurate information, unavailable access, unsafe conditions, refusal of required assistance, or circumstances not disclosed before delivery. We will disclose and obtain approval for such charges when reasonably practicable.

Upon delivery, you should inspect the product and note any visible damage, missing parts, or incorrect items on the delivery record or promptly notify ASHCo using the contact details below. 

Where assembly or installation is included, the applicable scope and exclusions will be stated in the quotation or order acknowledgment. Unless expressly agreed otherwise, ASHCo is not responsible for structural, electrical, plumbing, architectural, or building works outside the stated scope.

Cancellations, Returns, Refunds, Exchanges, and Warranties

Cancellations, returns, exchanges, refunds, repairs, replacements, and warranty claims are governed by the applicable policy displayed on the website or supplied with the order, together with applicable Philippine law.

Nothing in these Terms limits or waives your lawful remedies for goods that are defective, damaged, incorrect, nonconforming, unfit for their intended purpose, or covered by an applicable warranty.

Customer Responsibilities for Furniture Care

You should follow the care, maintenance, assembly, installation, and use instructions supplied with the product.

Unless otherwise stated, damage arising from misuse, abuse, unauthorized modification, improper assembly or installation, exposure to unsuitable environmental conditions, accidents, normal wear and tear, or failure to follow care instructions may not be covered by a commercial warranty. 

Privacy and Personal Information

We collect, use, disclose, retain, and protect personal information in accordance with our Privacy Policy and applicable Philippine data-privacy law.

Information may be processed for order fulfillment, payment, delivery, installation, customer support, fraud prevention, legal compliance, and related business purposes. Service providers supporting the website or transaction may process information on our behalf or for their independently provided services.

We implement reasonable measures to protect consumer information and comply with applicable requirements under Republic Act No. 10173 and relevant issuances of the National Privacy Commission and other competent government agencies.

Intellectual Property

Unless stated otherwise, the website text, graphics, photographs, product presentations, logos, layout, designs, trademarks, and other content are owned by or licensed to Asia Smarthome Corporation.

You may access and use the website for personal, non-commercial shopping purposes. 
You must not copy, reproduce, modify, republish, distribute, sell, license, create derivative works from, or commercially exploit website content without our prior written authorization, except where permitted by law.

Third-Party Services

Shopify, payment processors, couriers, installers, analytics providers, communication platforms, and other third-party providers may support the website and the fulfillment of orders.

Those providers may impose separate terms, conditions, and privacy policies for services they independently provide. 

Website Availability and Limitation of Liability

We seek to keep the website accurate, secure, and available, but we do not guarantee uninterrupted, timely, or error-free operation.

To the maximum extent permitted by Philippine law, neither party will be liable for indirect or consequential loss that was not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms excludes or limits liability or remedies that cannot lawfully be excluded or limited, including those arising from fraud, willful misconduct, gross negligence, defective goods, breach of warranty, violation of mandatory consumer rights, or other liability that Philippine law does not permit the parties to waive.

Complaints and Internal Redress

For complaints or requests relating to an order, send an email to hello@ashco.ph or business@ashco.ph and include, where available:

  • your name and contact details;
  • order or quotation number;
  • a description of the issue;
  • photographs, delivery records, or other supporting documents; and
  • the remedy or assistance requested.

We will acknowledge the complaint and process it through an accessible internal redress mechanism.

Under Section 24 of the Internet Transactions Act of 2023 (2023), an aggrieved party is generally expected to use the applicable internal redress mechanism before filing a complaint with a court or appropriate government agency, resorting to alternative dispute resolution, or pursuing another available remedy. The mechanism is deemed exhausted if the complaint remains unresolved after seven (7) calendar days from filing.

Governing Law and Venue

These Terms and transactions covered by them are governed by Philippine law.

Nothing in these Terms restricts a consumer’s right to file a complaint or case in a venue permitted by mandatory Philippine law. Any dispute not subject to a mandatory consumer venue or remedy shall be brought before the court or tribunal with proper jurisdiction.

Changes to These Terms

We may update these Terms prospectively to reflect changes in law, business operations, products, services, or website functionality.

The version in effect when an order is finally confirmed will generally govern that order, unless a later change is required by law or is more favorable to the customer and is agreed by the parties.

We will indicate the effective date of the current version at the beginning of these Terms. Continued use of the website after an updated version takes effect constitutes acceptance of the updated Terms for future use and transactions.

Severability and No Waiver

If any provision of these Terms is held invalid, unlawful, or unenforceable, it will be modified or severed only to the extent necessary, and the remaining provisions will continue in effect.

Our failure to enforce a provision immediately does not constitute a waiver of our right to enforce it later.

Contact

Sales and customer inquiries
+63 920 840 2733
hello@ashco.ph

Administrative or legal concerns
+63 920 809 1762
business@ashco.ph